Pros: Amazon recently created a new shopping service on their website called the Handmade Market Place. This service may prove to be a huge competitor for Etsy due to Amazon's selling standards and popularity. Since Amazon is known for their affordable shipping and high seller standards, Amazon may be a more reliable source to purchase from. Also, Amazon encourages buyer feedback on the site, so future customers will be aware of possible product defects and customer service. This is a very useful feature that is not as strong on Etsy's site. Etsy used customer service stats in the past and this program became difficult to maintain and had many bugs in it. Sites like dummies.com had to even post about how to use this service, because it was so complex.
In addition, Amazon has created a way to contract with numerous artisans. On Amazon's Artisan form, there is a statement at the end that encourages artisans to invite other artisans to join in selling on Amazon. This may increase the number of vendors that choose to sell on Amazon.
Cons: Amazon has much stricter rules for operations. Artisans may have to pay higher prices and follow strict guidelines to be able to sell on Amazon. Thus, this may discourage vendors from choosing Amazon as their primary sales company. Additionally, Amazon is a company that is not known for handmade products and has never had the reputation of individuality such that Etsy has. Therefore, it may be difficult to increase business in the handmade product industry initially.
Advice: I would instruct Amazon to market the new handmade market place service to the community through numerous advertisements such as videos and page ads.
Etsy:
Pros: No one can deny the charm that Etsy possesses and the originality that comes from a site such as Etsy. On sites such as Amazon, customer's expect a more basic product, while on Etsy, customer's expect a highly unique one. Furthermore, Etsy's business revolves around handmade items and does not have highly diversified product lines. Therefore, Etsy is able to focus on handmade items solely, mastering the market.
Cons: Since Etsy has providers from all around the world, customer relationship between small companies and buyers can be limited. Furthermore, Etsy does not provide the strict promise of speedy delivery and assistance that Amazon does.
Advice: Etsy should come up with a much sounder customer service program than customer service stats. Etsy has the products, but they need to focus more on relationship building and customer help avenues.